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FAQ

Have questions about our studio? Here are some frequently asked questions and answers.

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A large arched wall mirror with a reformer machine reflected in it, and two reformer boxes on either side

Studio policies

Cancellations

As a “by appointment only” business, our strictly enforced 24-hour cancellation policy is essential to our survival. If you fail to cancel your appointment within 24 hours prior to your scheduled appointment you will be charged for the full session. Sessions/classes on packages/memberships will be forfeited.

No show

If you know you’re not going to be able to make class, we ask that you be courteous and cancel out of it or let us know. No shows result in a loss of credit or sessions.

waitlists

You will only be charged if you make it off the waitlist and booked into class. Please note that the waitlist closes 45 min before scheduled class time. If you no longer are able to make it to the class, please take yourself off the list. Our 24-hour cancellation policy will apply to any late cancellations made after you're been automatically added to the class.

PAYMENT METHOD ON FILE

To maintain seamless service, we require a valid payment method on file.

failed payment

If a payment is declined, we'll let you know and retry within 3 business days. A fee of $25 will apply to a failed payment on a second attempt. If a payment remains unpaid after 3 attempts, we may suspend your booking access until it's resolved.

All sales final

No refunds, extensions, sharing or transferring of credits.

Package expiration

To promote accountability and motivation, each package has an expiry date. Please familiarize yourself with your specific package for it’s expiry date, but in general:

  • Intro packages expire 30 days from first usage

  • Single sessions/classes expire 30 days from purchase date

  • 5 packs expire 3 months from purchase date

  • 10 packs expire 6 months from purchase date

  • 20 packs expire 1 year from purchase date

Subscription Start Date & Renewal

Unless stated otherwise, your membership begins on the date of purchase and auto renews monthly unless you notify us of cancellation with at least 14 day written notice before your next billing cycle.

Fixed term memberships have a commitment period of either 4 months (3 renewals) or 12 months (11 renewals). Please familiarize yourself with the terms and conditions before purchasing subscriptions.

Studio etiquette

We strive to make Good Forme Pilates a clean and welcoming space for all. The studio is founded on a deep respect for the practices we teach and for people who make up our community. Please follow these simple guidelines to ensure a pleasant experience for everyone:

Advanced bookings strongly encouraged

To participate in classes or purchase a membership, you must create an account via our booking system. Please book/cancel group class in advance. Avoid the disappointment of a full class and allow others to book a class you are not attending.

Be on time

Please be on time for classes. If delayed, send a text to 705-304-5855 to inform the instructor and quietly join the class without disruption.

Shoes

Please leave shoes at the designated area by entryway. 

SCENT-FREE SPACE

We kindly ask that you avoid heavy fragrances and scented products out of consideration for members with allergies and sensitivities.

What to wear

Please wear something you can move easily in, and avoid wearing zippered pants as they can damage our equipment.

For hygiene purposes, socks are required for all classes. For all reformer and barre classes, grip socks are required for traction. If you don't have a pair or forget yours at home, we have grip socks available for purchase.

Cell phones

Please refrain from using your mobile device at the studio, have them on silent or turned off to avoid disruptions.

Injury

If you are dealing with an injury or limitations, please advise instructor prior to the session or class.

Hands on adjustments

To ensure proper technique, instructors may offer hands on adjustments. If you do not wish to receive any hands on adjustments, please let the instructor know before class.

Let’s connect — @goodforme.pilates